Support coordinators visit monthly. Care happens daily.
Support coordinators work hard to arrive for every monthly contact fully prepared and approach incident inquiries fully informed. With Cura, coordinators have the between-contact visibility they have always needed — and never had.
The Structural Problem
The plan is authorized. The claim is paid. What happened in the shift is invisible.
Support coordinators are responsible for the welfare of individuals they see once a month. What they know about the thirty days in between depends almost entirely on what they're told when they're in the room. Cura changes that.
Without Cura
The Gap
Monthly contacts rely on what the individual and family report in the moment
No external view of what happened between visits before the visit
Medication changes, missed shifts, and health events surface only in incident reports unless someone mentions them
Placement risk and behavioral change are discovered after the fact, if at all
Documentation reflects the visit — not the thirty days leading up to it
With Cura
The Solution
Every contact begins with a current picture of the individual — wellness status, significant events, anything that warrants attention today
e-MAR exception review, behavioral trends, and service delivery pattern data available before the visit — informing escalation decisions and plan of care revisions
Issues that developed between contacts surface before they become crises
The coordinator arrives knowing what questions matter — not discovering them in the room
Documentation reflects what is actually happening, not just what was reported
PDSI — Plan-Driven Support Intelligence · SC Agency · Community Provider
Your coordinators carry the caseload. Now they arrive prepared for it.
Support coordination is a panel management function. A coordinator carries forty to fifty individuals living independently in the community, visits each monthly, and is accountable for their welfare between contacts. The operational challenge is the information gap the coordinator brings to every contact — and the absence of any mechanism to surface what requires attention in between.
PDSI — Plan-Driven Support Intelligence — closes that gap. It is the operational equivalent of an EHR for social services coordination: not a dashboard the coordinator consults, but a system that prepares every contact before they arrive, routes attention to where it belongs between visits, and makes every intervention possible in the moment it is needed.
Pre-contact brief for every visit: wellness status, significant events, anything that warrants attention today
Timely alerts when individuals need attention — between contacts, not just at scheduled visits
Caseload view: who is stable, who has trending concerns, who needs immediate action
Emergency and disaster status tracking across the full panel
Family, agency, and individual inputs: concerns and incidents flow in, not only outward
Individual goals and activity preferences visible in the care workflow
Signs of service delivery deficit against the authorized Plan of Care surfaced before the contact — informing the coordinator's inquiry, escalation, and plan revision decisions
Immediate actionability: plan edits, LOC changes, and referrals during or after the contact
FHIR R4 / HL7 bridges to clinical records across the medical divide
PDSI · Intelligent Support for Every Contact
The system prepares the coordinator. The coordinator manages the response.
Before every visit or call, a prepared brief is waiting: service summary, wellness status, hospitalizations, open plan items, anything flagged since the last contact. Between contacts, PDSI is quiet unless it shouldn't be — when wellness trends, service disruptions, or flagged concerns warrant attention, the alert comes to the coordinator. They don't go looking for it. The caseload surfaces the exception. The coordinator decides what happens next.
Emergency and disaster tracking
During hurricanes, floods, and declared emergencies, coordinators need to account for every individual on their panel. PDSI enables individuals and families to register safety status directly. The coordinator sees panel emergency status at a glance — who is safe, who has not checked in, who needs immediate outreach. Daily status tracking with no tech capability is the current reality. This replaces it.
The intelligence layer is operational
The analytical engine running across Cura's production dataset is live. Alert thresholds and risk pattern parameters are calibrated in collaboration with state program offices before activation — not deployed unilaterally. Cura brings analytically derived threshold candidates. The state refines and owns the parameters. The intelligence is ready. Activation is a partnership decision.
Acquisition Path · Technology Grants
However you get there.
State VBP technology grant programs — active in multiple states and designed to accelerate point-of-care technology adoption — fund exactly this category of investment. Standard procurement pathways also apply. Ask us what is available in your state.
Your Plan. Your Responsibility.
The Comprehensive Plan of Care is yours. Now you can see what happens to it.
The SC agency authors the CPOC, arranges service delivery, and carries responsibility for revisions as circumstances change. It is the state's authorization document and your operational compass. Until now there has been no way to see whether it is being followed between your monthly contacts.
Aging & Adult Services · OAAS · Personal Care
Keeping individuals home — and safe — as long as possible
For individuals on aging and adult waivers, the plan manages a trajectory. Fall risk, functional decline, medication complexity across multiple prescribers, caregiver stress at home — the CPOC is what stands between the individual and a nursing facility placement. Cura makes that plan visible in daily care, so the coordinator managing it knows what is actually happening between visits.
IDD & Developmental Disabilities · OCDD · Behavioral Support
Enabling a life — not just managing one
For individuals with intellectual and developmental disabilities, the plan enables a life. Behavioral support, community participation, crisis prevention, goal progression — the CPOC describes who the person is and what they need to thrive. Cura connects that plan to every shift, so the coordinator has a real picture of how it is actually being lived.
Your Platform. Your Future.
Start where you are. Arrive where you need to be.
Cura meets your network at its current state and builds forward. No agency left behind. No technology prerequisite before you see value. Whatever your provider agencies are doing today is the right starting point.
Your Network · Today
Works with your provider agencies as they are
Cura connects to your caseload regardless of what documentation systems your provider agencies use. Where they provide structured service data, Cura surfaces it. You see value before anyone changes anything.
State Systems · EVV · Medicaid Data
Connects to state service records and EVV systems
Where state systems aggregate visit information from your provider network, Cura draws from it. Existing EVV infrastructure and Medicaid service data become inputs to your coordination intelligence — not silos you work around.
Connected Home · Remote Monitoring · IoT
Ready for what your agencies are already deploying
Many provider agencies are already bringing connected home and remote monitoring technology into the homes they serve. Cura is built to receive that data. As your network modernizes, your oversight picture deepens automatically.
Long Runway · Safe Choice · Legacy Builder
A platform that grows with your organization
You are not locking into a rigid workflow or betting on a single technology. Cura is infrastructure that adapts to where the industry is headed and compounds in value over time. A foundation for what comes next — not a dead end.
Start a Conversation
You've seen the picture. Here's what happens next.
A conversation with Cura begins at the right level for your organization and moves at the pace that fits your operating reality. No generic pitch. No script.
(985) 277-5520·info@curaos.com
Want the detailed overview? Download the SC Agency Executive Brief →
Technology deployment and operational transformation are not the same event.
Cura brings PDSV™ and PDSI as a coherent system — validated in production, built for the full complexity of waiver services populations, ready to deploy at the scope and pace your organization defines. Progress is shared. Accountability is mutual. Each phase produces measurable value before the next begins.
The plan is authorized. The claim is paid.
What happens in the shift is no longer invisible.
Cura OS, Inc. · 110 W Robert St, Hammond, LA 70401 · (985) 277-5520 · info@curaos.com · curaos.com